Return Policy

You have 60 calendar days to return a product, which begins on the day your order is placed.

All returns shipped to Krystal Klear Water require prior authorization from Krystal Klear Water and a clearly-labeled Return Authorization Code ("RAC") on the outside of the return shipment package. This code entitles you to a full refund of the purchase price for the product(s) you ordered, no questions asked

Ensure that the product you are returning is repackaged with all the cords, tubing, adapters, and documentation that was included when you received it.

You are responsible for the return shipping costs on all products.

You are responsible for the cost of insuring the product during return shipping.

This offer is only applicable for products purchased directly from Krystal Klear Water.

Contact Krystal Klear Water and request a Return Authorization Code by calling +1 888-408-1808 or emailing customerservice@krystalklearwater.com

Repackage the product with everything included in the package when you received the product.

Clearly label the Return Authorization Code on the outside of the package. Krystal Klear Water will not accept unauthorized returns.

Your return must be received by Krystal Klear Water within 21 calendar days of the RAC number being generated.

Ship your product to Krystal Klear Water. For all products, you may use the carrier of your choice. Ship the product to the following address:

Krystal Klear Water

8828 Main Street

Williamsville, NY 14221

Refunds

For authorized returns, Krystal Klear Water will initiate a full refund (purchase price excluding shipping and handling) when the product is received at Krystal Klear Water.

Your Return Authorization Code will be identified and marked as received.

The package will be inspected to confirm that it contains everything included with the product.

Your refund will be initiated according to the original payment type(s) for the order. Refunds will be sent to the original method of payment within 15 business days of receipt of the returned product.